Hivip FAQ — answers to all your questions

To register on hivip, you'll need an active mobile number or email address, a strong password, and your correct date of birth. hivip is for users aged 18 and above only. Registration takes just 2 minutes.

No. Per hivip's policy, each person is allowed only one account. If multiple accounts are found belonging to the same individual, all accounts may be closed and balances forfeited.

On the login page, Go to the login page and click the "Forgot password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Set your new password and log back into hivip.

• OTP usually arrives within 1–2 minutes
• Check your spam folder too
• If you run into an issue Help CenterContact us at

hivip is a licensed platform. For security and legal reasons, identity verification is required before large withdrawals. Simply submit a photo of your National ID (NID) or passport along with a selfie, and your verification will be complete. The process typically takes within 24 hours.

To close your account Help CenterContact us via live chat or email to close your account. Make sure to withdraw your balance before the account is closed. A temporary self-exclusion option is also available for responsible gaming.

hivip supports all popular payment methods in Bangladesh:

• BKash — Most popular, instant
• Nagad — Fast and easy
• Rocket (DBBL) — reliable
• Bank Transfer — for large amounts
• Cryptocurrency — USDT, BTC

The minimum deposit on hivip is just ৳200, set with Bangladeshi players in mind so everyone can get started with ease. Maximum deposit limits vary by payment method.

Deposits are usually credited instantly. If your balance hasn't appeared after 5–10 minutes:

• Collect the transaction ID from your payment app
• Go to your hivip dashboard and check your deposit history
• Using transaction ID Help CenterLet us know at

Our team will resolve your issue promptly.

hivip does not charge any fees on deposits. However, your payment app or bank may apply a small transaction fee — this depends on your payment provider.

hivip typically processes withdrawals within 24 hours. Funds sent to bKash or Nagad usually arrive within 1–6 hours, while bank transfers may take 1–3 business days. KYC verification may be required before your first withdrawal.

The minimum withdrawal amount is ৳500. The maximum depends on your account level and verification status. VIP members have significantly higher withdrawal limits.

• Standard account: up to ৳50,000 per day
• Verified account: up to ৳2,00,000 per day
• VIP members: custom limits

Common reasons for withdrawal rejection include:

• KYC verification not completed
• Wagering requirement not yet met
• Incorrect bank account details
• Suspicious activity detected

To find out why Help Centerto get in touch.

After registering with hivip, you'll receive an attractive welcome bonus on your first deposit. This includes a deposit match bonus and free spins. Bonus amounts are updated regularly, so Register to see the latest offers.

A wagering requirement is the number of times you must bet your bonus amount before withdrawing it. Example: a ৳1,000 bonus with 20x wagering means you need to place ৳20,000 in bets before the bonus can be withdrawn. Please read the terms carefully.

Invite a friend to hivip, and once they register and make their first deposit, you'll receive a referral bonus. Find your unique referral link in the referral section of your account.

hivip offers weekly or monthly cashback. A percentage of your losses during a set period is credited back to your account. VIP members receive a higher cashback rate.

hivip offers a massive game library:

• Slots — 500+ titles
• Live Casino — Play with real dealers
• Sports Betting — cricket, football, tennis
• Crash Games — Aviator, JetX
• Fishing games, card games, and much more

View all games Games page Visit.

Yes, many games offer a demo mode where you can get familiar with the gameplay without using real money. However, winnings from demo mode cannot be withdrawn. To play with real money, Login now.

Yes. hivip only offers games from licensed and certified game providers. All games are RNG (Random Number Generator) certified and verified through third-party audits. Your winnings are completely fair.

Yes, completely safe. hivip uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. For more details, see our Privacy Policy Read more.

Go to your account settings and find the 2FA option under the "Security" section. You can enable Google Authenticator or SMS-based 2FA. Once active, you'll be prompted for a verification code each time you log in.

To stay safe from phishing, always access hivip by typing hivip.bet directly into your browser. Never click on unfamiliar links. hivip will never ask for your password or OTP via email or phone. If you notice anything suspicious, Help Centerto let us know.

Joining the hivip VIP Program is automatic. The more you play and deposit, the more points you earn and the higher your VIP tier. Levels range from Bronze all the way up to Diamond.

Yes. High Roller Program is designed specifically for high-volume bettors. Players who consistently place large bets receive custom perks, separate limits, and personalised service. It complements the highest tier of the VIP program.